The following result is obtained by our expert's opinion: Chatbots can be used in several ways on websites and apps - 1. Customer relationship management 2. Marketing of products to the visitors 3. Understanding visitors need 4. Getting feedback from the visitors 5. Sales of products 6. Providing personalised offers to visitors 7. Educate your visitors on how to use their products 8. News sites and use this to supply required news to users 9. Edtech website can use chatbots in their products. 10. Running polls and surveys